Shipping policy

Shipping Policy

1. Overview

All NOXE products are made-to-order through our print-on-demand production process. This means there are two stages to your order's journey: production and shipping. Please read below for estimated timelines.

2. Production Time

Once an order is placed, it enters production and is printed specifically for you.
Production typically takes 2-4 Business Days before the order is handed off for shipping.
During high-demand periods (drops, sales, festive seasons), production times may be slightly longer. We'll notify you on the Site if delays are expected.

3. Shipping Time

Once production is complete, your order is shipped via our courier partners.
Estimated delivery time after dispatch:
- Metro cities: 2–4 business days
- Rest of India: 4–7 business days
- International: 7–14 business days,
Total time from order to delivery is generally production time + shipping time above.

4. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and order value.

5. Order Tracking

Once your order ships, you'll receive a confirmation email/SMS with a tracking link.
You can also track your order status via email support

6. Delays

While we work with reliable courier partners, delays can occasionally occur due to weather, courier backlogs, regional restrictions, customs (for international orders), or other circumstances beyond our control. We appreciate your patience and will assist with tracking issues whenever possible.

7. Incorrect Address

Please double-check your shipping address at checkout. NOXE is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, email us immediately at [insert support email] and we'll do our best to update it before it ships.

8. Lost or Stolen Packages

If tracking shows your order as delivered but you haven't received it, please:

Check with household members/neighbors and your building's mailroom or security
Contact the courier directly using your tracking ID
If unresolved, email us at wearnoxeofficial@gmail.com with your order number so we can investigate

9. International Orders

[If applicable] International customers are responsible for any customs duties, taxes, or import fees levied by their country. These are not included in the order total and are collected by the courier or customs authority upon arrival.